Event and Concert Ticket Cancellation and Refund Policy
At Trip Savvy Travel, we are committed to transparency, reliability, and customer satisfaction throughout the ticket purchasing process.
This policy governs the cancellation, modification, and refund conditions for tickets to concerts, festivals, live music performances, DJ performances, shows, and other events purchased through our website or authorized sales channels.
1. General Cancellation Conditions
Tickets for concerts, entertainment events, and similar activities scheduled for a specific date or period may fall within the exceptions to the right of withdrawal established under Article 15 of the Turkish Regulation on Distance Contracts, provided that the applicable legal requirements are met.
Accordingly, unless expressly stated otherwise on the relevant event sales page, the general 14-day right of withdrawal does not apply to such ticket purchases.
A ticket holder's decision not to attend an event for personal reasons does not, by itself, create a right to cancellation or a refund.
All other statutory consumer rights remain reserved.
2. Cancellations Requested by Customers
Unless otherwise specified in the event-specific sales conditions:
Tickets are non-refundable when cancellation is requested for personal reasons.
Failure to attend, late arrival, or no-show does not automatically entitle the ticket holder to a refund.
Transferring a ticket to another date or event is subject to the organizer's approval and the conditions of the relevant event.
Transfers of personalized tickets to another individual may be restricted by event-specific conditions.
Any more favorable cancellation or modification conditions offered for a particular event will apply, without prejudice to statutory rights.
3. Event Cancellation
If an event is completely cancelled by the organizer and cannot take place, ticket holders will be notified as soon as reasonably possible.
In such cases:
The ticket price for the cancelled event will be refunded in accordance with applicable legislation.
Customers may be offered an alternative event or a rescheduled date.
Acceptance of an alternative offer is entirely voluntary.
If the customer declines the alternative, their statutory refund rights concerning the cancelled event remain protected.
Refund processing will take into account the original sales channel and payment method.
4. Event Postponement or Date Changes
If the date or starting time of an event changes, ticket holders will be notified using their registered contact information.
The organizer will communicate the new event date and the validity of existing tickets.
Where a date or time change materially alters the essential terms of the contract, the customer's cancellation and refund rights under applicable legislation remain reserved.
5. Artist and Program Changes
The organizer may modify performance order, stage times, or certain program details for necessary operational reasons.
Minor program adjustments that do not materially alter the essential nature of the event may not automatically entitle ticket holders to a refund.
However, if the headline artist is replaced, the main performance is cancelled, or the essential characteristics of the event change significantly, ticket holders retain their contractual and statutory rights.
6. Weather Conditions and Force Majeure
Outdoor events may be affected by adverse weather conditions.
Events may be postponed, modified, or cancelled due to natural disasters, fires, extreme weather, government decisions, security threats, or other extraordinary circumstances beyond the reasonable control of the parties.
Ticket holders will be informed as soon as reasonably possible.
If an event cannot take place, refund rights and alternative date options will be assessed according to the circumstances and applicable legislation.
Force majeure provisions do not eliminate or restrict statutory consumer rights.
7. Electronic Tickets and QR Code Issues
If an electronic ticket is not received, its QR code cannot be displayed, or a technical verification issue occurs, customers should contact our support team.
Assistance will be provided after the purchase record has been verified.
A second admission will not be permitted if multiple individuals attempt to use the same ticket or if a QR code has already been validly scanned and used.
Where a verified system-related issue prevents the customer from using the purchased service, the customer's statutory rights remain reserved.
8. Refund Requests and Application Procedure
Cancellation and refund requests should be submitted in writing to either of the following email addresses:
Where possible, the request should include:
Ticket or order number
Event name and date
Ticket holder's full name
Email address used during purchase
Reason for the cancellation or refund request
Requests will be reviewed by Trip Savvy Travel, and customers will be informed of the outcome.
Submitting or reviewing a request does not automatically establish eligibility for a refund. However, exercising a statutory refund right does not depend on Trip Savvy Travel's discretion or additional approval.
9. Refund Method and Processing Time
Where a refund is due, payment will generally be returned through the original payment method.
For credit card and debit card refunds, the time required for the amount to appear in the customer's account may vary depending on the relevant bank or payment service provider.
Trip Savvy Travel will process refunds within the periods required by applicable legislation.
The refundable amount will be determined by considering the purchased service, fees disclosed during checkout, and applicable legal requirements.
10. Special Event Conditions
Certain concerts, festivals, private events, and limited-capacity events may offer different ticket categories, transfer conditions, or more favorable cancellation and modification options.
These conditions will be disclosed on the relevant event sales page before the purchase is completed.
Event-specific conditions cannot override mandatory consumer protection rights.
11. Contact Information
For questions concerning cancellations, refunds, or ticket purchases, please contact us.
Registered Company Name: Veliaht Turizm Ticaret Limited Şirketi
Trading Name: Trip Savvy Travel
Address: 2. Küme Mevkii, 2. Küme Evler, Çavuşin Village, Avanos / Nevşehir, Türkiye
Phone: +90 384 271 26 96
WhatsApp: +90 506 999 26 96
Email: info@tripsavvytravel.com / tripsavvyturkey@gmail.com
Website: https://tripsavvytravel.com
Last Updated: November 7, 2026
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